Best Practices

Sometimes it’s just hard to know what to expect. It’s more than being surprised, it’s emotion, expectations and opinion that color the outcome.

At a sports industry meeting a few years ago the topic of servicing sports groups was discussed.

There is an old British adage, “You’ve lost the plot.” What this saying means is that someone is missing the bigger picture. Similar to not being able to “see the forest from the trees.” In two cases here in America, we have definitely lost the plot.

During a recent meeting with one of our company’s most ardent supporters, the discussion turned to partnerships. More specifically, what characteristics contribute to the formation and sustainability of a great partnership?

On a recent flight to the Midwest, I encountered a very, shall we say “challenging” individual. The gentleman in question was sitting in my row and upon his arrival on the plane he immediately went into a negative rant about how the airline we were on (US Airways) was “the worst airline ever” and that their flights were “always late.”

“what’s the best piece of advice you can give someone?” There seems to be a trend that recently they have all talked about – patience. Bravo! But I’d like to add my two cents – communicate.